PCMS offers a complete 24 X 7 end-to-end technical support environment for software and hardware for businesses and consumers which is scalable and flexible.
Increased productivity equals better service
Regardless of the sector you operate in, your business could benefit from outsourced technical support. Not only can this opportunity help decrease business costs it can help to maintain high levels of service and availability. With many years of experience, PCMS has built a set of tools for knowledge management, ticket management and root cause analysis which satisfy the needs of some of the world’s largest and most demanding retailers. The Service Desk Online solution allows tickets to be created either through telephone calls or email and can be viewed by customers as they progress. This means that unnecessary contact is kept to a minimum while the customer remains fully informed throughout.