Technical Support

PCMS offers a complete 24 X 7 end-to-end technical support environment for software and hardware for businesses and consumers which is scalable and flexible.

Increased productivity equals better service

Regardless of the sector you operate in, your business could benefit from outsourced technical support. Not only can this opportunity help decrease business costs it can help to maintain high levels of service and availability. With many years of experience, PCMS has built a set of tools for knowledge management, ticket management and root cause analysis which satisfy the needs of some of the world’s largest and most demanding retailers. The Service Desk Online solution allows tickets to be created either through telephone calls or email and can be viewed by customers as they progress. This means that unnecessary contact is kept to a minimum while the customer remains fully informed throughout.

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Outsourced IT Support

Outsourcing your IT support to a managed Service Desk with proven retail expertise will pay dividends in more ways than one.

Pre-sale & post-sale support

Increase sales and avoid costly returns with pre-sale support and build customer loyalty with effective post-sale support.

Enterprise monitoring & automation

As systems converge and data becomes increasingly critical to business operations, stability and availability of systems is a prime concern.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455
 

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