Click & Collect
With the majority of retailers offering click and collect as part of their services, a readily available support line is a must.
An extension of your brand
The advent of the Click & Collect service has brought about a new range of queries from customers, not to mention stores. Even the most comprehensive training program and list of FAQs will still raise questions. Customers increasingly expect a slick service available when requesting guidance with the ordering process. Our contact centre can act as a central point of contact for both customers and stores; our advisors will be available to offer assistance within normal store opening hours or as an out of hour’s service.
Maintaining customer confidence is key to the success of Click & Collect. If customers don’t understand the offering and / or can’t raise their query easily they will mention this, which can result in negative publicity. Consistency and efficiency are vital in this area and PCMS can help. We have extensive retail experience which gives us the understanding of the wide variety of issues that customers need assistance with. We offer a solution which encompasses all of the key service areas while maintaining your brand ethos and values.