Field Sales Support
A multi-channel strategy can incorporate field sales representatives; who need to be supported by telephone and eCommerce channels.
PCMS can develop smaller accounts to become larger accounts that require regular field sales contact, and can be there when reps need to solve a problem. An outsourced contact centre acts as a central control so the field sales team have a main point of contact. Communications between field based teams and telephone account managers are coordinated so the customer doesn’t suffer. PCMS are equipped to provide a dedicated telephone line and email address to ensure communication is efficient. Our structure recognises the value of relationships built up over regular contact with the same advisor. Office based teams can process orders for the reps and resolve complex customer service situations. In addition, they can provide mass notification exercises e.g. Christmas delivery information and provide cover for vacations, sickness and Bank Holidays.
The PCMS Field Sales Support solution provides:
- A prioritised contact point for field sales
- Enhanced customer satisfaction due to proactive contact and speedy resolution of problems
- Cost efficiency through using the lowest cost channel
- Increased morale in field sales through providing support