Wholesale order taking
Selling to a wholesale market is just as complex as selling to consumers; it requires a detailed understanding of how the service works and the importance of stock management.
Meet the needs of your wholesalers
At PCMS we work closely with UK wholesale and delivery companies delivering their wholesale ordering. Our success is, in no small part, down to our ability to work with them to support stock management and advise customers on the correct products to order. PCMS contact centre agents are trained with the right techniques to understand your retail business and know how important it is to sell to the wholesale trade. More importantly we understand the sensitive nature of peak trading to a wholesale market. Failure to deliver during peak trading volumes leads to lost sales, frustration and negative customer experiences. We can accept inbound calls from wholesalers or can arrange a scheduled outbound calling service at times that suit theirs and your business needs.
Successful warehouse management ensures:
- Orders are taken at the right time
- Orders are correct and adhere to processes allowing operatives to meeting picking SLAs
- Support in managing complex stock movement