Online auction websites such as eBay are fast becoming part of a multi-channel strategy to cater for the evolving needs of consumers.
High street retailers in the UK are now using eBay as an additional sales channel for end of line stock; this is becoming an ever more popular tool with those implementing multi-channel tactics, alongside eCommerce and traditional stores. Rightly, eBay are stringent with their rules on what can and cannot be sold, not to mention their terms of service. Like all sales channels this requires a level of customer service which is easy to access and readily available.
Services to eBay clients include:
- Dispatch and delivery queries
- Exchange queries
- Product information
Develop an effective eCommerce strategy
Fundamental to the success of an eBay store, is our role to build a service which assists you in checking feedback reports and ensuring quick and efficient solutions are delivered when negative feedback is experienced. We have agents with the knowledge and experience in providing customer excellence, giving you safety and security in knowing your online auction store is running efficiently, while maintaining your brand’s reputation. If you are looking to implement an eBay store into your multi-channel strategy, then speak to PCMS about the benefits of outsourcing. We can help you to enhance sales through an effective eCommerce strategy.