Personal service

We’ll help your customers make the right buying decisions in a friendly, brand-consistent manner

Personalise the sale

Customer experience is a matter of people as well as process. Our well-trained, knowledgeable advisors are empowered to communicate with understanding and empathy. We train our team to establish a customer’s needs through careful questions, purchase history and record information. And every time we deal with a query, we capture the interaction so we can improve the process for the next customer.

Excellent service

Our operatives aren’t just order takers – they’re living extensions of your brand promise. No matter what the channel, we’re committed to delivering the very best in attentive, action-oriented service. Whether it’s eCommerce, interactive chat, social media or telephone, we’ll provide the same service a well-trained shop assistant would deliver in-store.

We deliver:

  • Excellent assistance, regardless of channel
  • Up-selling
  • Reduced returns
  • Brand consistency
  • Continuous improvement

Find out how our Contact Centre solutions can help retailers enhance sales

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A powerful feature rich enterprise platform designed for the digital retail complexity of today and tomorrow.

Tailored support

There’s no ‘one-size fits all’ for the retail contact centre. But there is a way to reduce expenditure.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455


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