Start-to-finish sales

Customer experience is everything. PCMS ensures every stage of the buying process runs smoothly

More knowledge, more sales

Advanced product knowledge is a must, regardless of which channel the customer is using. That’s why our advisors are immersed in our clients’ brands and offering before they begin answering queries. Advisors are encouraged to test and use products, browse online and in-store and place themselves in a consumer’s shoes. And unlike outsourced, off-shored contact centre teams, our advisors visit the in-store environment on a regular basis. This allows our people to handle both pre and post-sale enquiries with only the highest levels of service. Whether its weight and materials, how to work it or warranty queries, you can trust PCMS advisors to be ready with the right answer and an up-sell suggestion.

Build loyalty through post-sale service

We cover every kind of post-sale support you might require. The early stages of ownership are crucial to customer satisfaction, and effectively dealing with queries correctly at this stage can avoid costly issues later on. We also measure everything we do, both internally and through popular public review websites such as Trustpilot. This ensures we are ahead of the curve when it comes to service, at any stage of the sale.

Find out how our Contact Centre solutions can help retailers enhance sales

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Customer Loyalty Management

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First Line Support

Front-line teams operate 24 X 365 to resolve issues at the first point of contact

Eradicate pain points

Cut the cost of failure and repair your reputation by making interactions easier and more efficient.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455
 

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