Customer experience is everything. PCMS ensures every stage of the buying process runs smoothly
More knowledge, more sales
Advanced product knowledge is a must, regardless of which channel the customer is using. That’s why our advisors are immersed in our clients’ brands and offering before they begin answering queries. Advisors are encouraged to test and use products, browse online and in-store and place themselves in a consumer’s shoes. And unlike outsourced, off-shored contact centre teams, our advisors visit the in-store environment on a regular basis. This allows our people to handle both pre and post-sale enquiries with only the highest levels of service. Whether its weight and materials, how to work it or warranty queries, you can trust PCMS advisors to be ready with the right answer and an up-sell suggestion.
Build loyalty through post-sale service
We cover every kind of post-sale support you might require. The early stages of ownership are crucial to customer satisfaction, and effectively dealing with queries correctly at this stage can avoid costly issues later on. We also measure everything we do, both internally and through popular public review websites such as Trustpilot. This ensures we are ahead of the curve when it comes to service, at any stage of the sale.