Downsize your Contact Centre

We don’t want to grow your contact centre team; instead we want to shrink it. By becoming more efficient and reducing issues at source, we can cut customer queries and the size of your first and second line teams.

Reduce costs at source

Contact centres are often reactive once something has gone wrong. But that doesn’t mean we just solve the problem and wait for the next call. Our advisors are trained to ask and use their intuition about the root cause of every query. Their findings are then captured, so you can fix the problem at source.

Make the differences that matter

Our proactive approach allows you to devote resources where they’ll have maximum impact. A small webpage copy edit, an extra order instruction or an in-store label change can cut out repeated queries and the concerns that lead to regular refunds.

Find out how our Contact Centre can make your business more agile

 

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Digital receipts

Offer your customers the choice of paperless, digital receipts using pre-built tools within the solution or via one of our partner solutions.

Problem Management

Our root cause and trend analysis help reduce your incidents and lower support costs

Managed IT services

PCMS’ Managed IT Services solutions take responsibility for delivering everything your business needs to help support your IT requirements.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455
 

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