Downsize your Contact Centre
We don’t want to grow your contact centre team; instead we want to shrink it. By becoming more efficient and reducing issues at source, we can cut customer queries and the size of your first and second line teams.
Reduce costs at source
Contact centres are often reactive once something has gone wrong. But that doesn’t mean we just solve the problem and wait for the next call. Our advisors are trained to ask and use their intuition about the root cause of every query. Their findings are then captured, so you can fix the problem at source.
Make the differences that matter
Our proactive approach allows you to devote resources where they’ll have maximum impact. A small webpage copy edit, an extra order instruction or an in-store label change can cut out repeated queries and the concerns that lead to regular refunds.
Find out how our Contact Centre can make your business more agile