Managing the many tasks associated with a multi-channel retail operation is tough. Let us take on the legwork, while you enjoy the savings.
Make manual tasks more efficient with PCMS. Our wide retail expertise, coupled with our service desk software can identify the root cause of long-standing issues. Other processes can be automated or even eliminated altogether. Our overall aim is to streamline your systems – meaning less processes and less costs.
Despite our best efforts to become a paperless society, there is always an important document that you will need to give to customers. In the retail industry this will include proof of purchase or delivery, warranty forms, application forms, questionnaires or surveys. PCMS recruit and train multi-skilled advisors who are able to fulfil a variety of roles backed up with the processes and technology to ensure efficiency and traceability. This is reinforced by a secure infrastructure operating to ISO27001 standards. We have experience of working with a wide range of client legacy, web and CRM systems to ensure that the paperwork is properly recorded and visible to front-line staff.
Telephone calls about opening hours and stock availability can all distract your shop assistants from serving customers in person. Our straightforward support matches your operating hours and alleviates pressure on your in-store teams.
Proof of purchase or delivery, warranty, applications and questionnaires and surveys can all create a seemingly unmanageable level of paperwork. Our team processes, tracks and files with the backing of infrastructure at ISO 27001 standards. Visible checks and run reports are all part of the service. We also offer you the chance to re-engineer processes for added efficiency.
Find out how our Contact Centre can make your business more agile