One-stop shop

Managing the many tasks associated with a multi-channel retail operation is tough. Let us take on the legwork, while you enjoy the savings.

Administration

Make manual tasks more efficient with PCMS. Our wide retail expertise, coupled with our service desk software can identify the root cause of long-standing issues. Other processes can be automated or even eliminated altogether. Our overall aim is to streamline your systems – meaning less processes and less costs.

Better returns

Despite our best efforts to become a paperless society, there is always an important document that you will need to give to customers. In the retail industry this will include proof of purchase or delivery, warranty forms, application forms, questionnaires or surveys. PCMS recruit and train multi-skilled advisors who are able to fulfil a variety of roles backed up with the processes and technology to ensure efficiency and traceability. This is reinforced by a secure infrastructure operating to ISO27001 standards. We have experience of working with a wide range of client legacy, web and CRM systems to ensure that the paperwork is properly recorded and visible to front-line staff.

In-store support

Telephone calls about opening hours and stock availability can all distract your shop assistants from serving customers in person. Our straightforward support matches your operating hours and alleviates pressure on your in-store teams.

Document processing

Proof of purchase or delivery, warranty, applications and questionnaires and surveys can all create a seemingly unmanageable level of paperwork. Our team processes, tracks and files with the backing of infrastructure at ISO 27001 standards. Visible checks and run reports are all part of the service. We also offer you the chance to re-engineer processes for added efficiency.

Find out how our Contact Centre can make your business more agile

 

You might also be interested in...

Digital receipts

Offer your customers the choice of paperless, digital receipts using pre-built tools within the solution or via one of our partner solutions.

Problem Management

Our root cause and trend analysis help reduce your incidents and lower support costs

Managed IT services

PCMS’ Managed IT Services solutions take responsibility for delivering everything your business needs to help support your IT requirements.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455
 

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