Successful management of trading highs and lows will help set your company apart and help you retain business.
Alleviate the burden and manage the peaks
PCMS fully understands the challenges faced by retailers in managing additional demands during peak periods and is able to help you with our peak management service. Regardless whether the peak lasts days, weeks or even months, consumers still expect the same high standards and experience. We have the ability to successfully implement strategies to ease the pain of peak trading patterns. Our agile resourcing structures enable us to forecast and plan ahead.
Peak management involves an understanding of:
- Where and when resources can be spared
- When to apply overtime
- How to alter shift patterns effectively
- When to recruit
- How to make use of IVR and self-service channels as appropriate