Peak Management

Successful management of trading highs and lows will help set your company apart and help you retain business.

Alleviate the burden and manage the peaks

PCMS fully understands the challenges faced by retailers in managing additional demands during peak periods and is able to help you with our peak management service. Regardless whether the peak lasts days, weeks or even months, consumers still expect the same high standards and experience. We have the ability to successfully implement strategies to ease the pain of peak trading patterns. Our agile resourcing structures enable us to forecast and plan ahead.

Peak management involves an understanding of:

  • Where and when resources can be spared
  • When to apply overtime
  • How to alter shift patterns effectively
  • When to recruit
  • How to make use of IVR and self-service channels as appropriate

Find out how our Contact Centre can help you increase profit

You might also be interested in...

Click & Collect

A central point of contact for both customers and stores; our advisors offer assistance within normal store opening hours or as an out of hour's service.


A powerful feature rich enterprise platform designed for the digital retail complexity of today and tomorrow.

Out of Hours Support

PCMS provide evening, weekend and early morning support to ensure your consumers receive the same level of service whenever they contact you.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455


Pin It on Pinterest