Actionable insight

Some contact centres concentrate on resolving the immediate issue and little else. PCMS is different. Our team brings every interaction together, ensuring we understand the entire customer journey and can advise you on how and where to adjust and improve.

Continuous improvement

How much are refunds, compensation, missed deliveries and errors in the fulfilment process costing your business? By continuously improving your customer journeys, we can cut your monthly cost of serving customers by up to 40%. With PCMS, common failure points are identified and targeted, and we work together to find solutions which work for both you and our customers.

Data you can rely on

PCMS works with your legacy systems, our complementary software solutions and an open and flat reporting structure to bring all insight and relevant information together into one place. Our data capture processes are industry leading, and the result is customer maps and data dashboards that make your decision-making simple, but well-informed.

Find out how our Contact Centre can make your business more agile

 

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Digital receipts

Offer your customers the choice of paperless, digital receipts using pre-built tools within the solution or via one of our partner solutions.

Problem Management

Our root cause and trend analysis help reduce your incidents and lower support costs

Managed IT services

PCMS’ Managed IT Services solutions take responsibility for delivering everything your business needs to help support your IT requirements.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455
 

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