Some contact centres concentrate on resolving the immediate issue and little else. PCMS is different. Our team brings every interaction together, ensuring we understand the entire customer journey and can advise you on how and where to adjust and improve.
How much are refunds, compensation, missed deliveries and errors in the fulfilment process costing your business? By continuously improving your customer journeys, we can cut your monthly cost of serving customers by up to 40%. With PCMS, common failure points are identified and targeted, and we work together to find solutions which work for both you and our customers.
Data you can rely on
PCMS works with your legacy systems, our complementary software solutions and an open and flat reporting structure to bring all insight and relevant information together into one place. Our data capture processes are industry leading, and the result is customer maps and data dashboards that make your decision-making simple, but well-informed.
Find out how our Contact Centre can make your business more agile