See the results

We measure success through a combination of quantitative and qualitative indicators – allowing you to hold us to account for our performance.

Revolutionise your reviews

Peer-to-peer referrals or poor reviews can have a disproportionate impact on your revenue streams. We use customer feedback to fix the root causes of customer problems. This has a huge impact: Trustpilot reviews rocket. That means more sales, more margin and many more satisfied customers.

Cut manpower, not corners

We’re not interested in growing your contact centre team. Resolving issues before they start is all part of the service; that means a streamlined team and more value per advisor month-on-month.

Find out how our Contact Centre can make your business more agile

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Digital receipts

Offer your customers the choice of paperless, digital receipts using pre-built tools within the solution or via one of our partner solutions.

Problem Management

Our root cause and trend analysis help reduce your incidents and lower support costs

Managed IT services

PCMS’ Managed IT Services solutions take responsibility for delivering everything your business needs to help support your IT requirements.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455
 

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