Outsourced IT Support

Outsourcing your IT support to a managed Service Desk with proven retail expertise will pay dividends in more ways than one.

Why allow your precious in-house IT resources to be tied up dealing with day-to-day issues instead of being focused on business-critical activities? An outsourced IT support function allows you to divert attention to where it’s needed most. However, it can be difficult finding the right outsourcing company: one that offers the level of IT support you require, along with detailed knowledge of the retail sector. PCMS has been delivering software solutions and outsourcing services to the retail industry for over 30 years. Through first-hand experience of the evolution of omni-channel retailing, we’re in an ideal position to provide cost-effective, agile and scalable support for your IT infrastructure.

The PCMS difference

  • 30+ years’ operation in the retail sector
  • ISO 27001 certified Service Desk
  • Implements ITIL methodology and best practice
  • Over 60 professional agents based in the UK
  • SLA resolution consistently exceeds 95%
  • 24 X 365 support

Flexible support options

Outsourcing to PCMS allows you to retain as much or as little IT support in-house as you wish, backed up with the reassurance that we know your industry inside out. PCMS’ highly qualified teams offer a comprehensive portfolio of outsourced IT support to a global customer base of leading retailers. Through dedicated Incident and Problem Management we can ensure the swift resolution of any issues – meaning less downtime and improved customer satisfaction. We also have specialist teams who handle specific retail IT support functions, including First and Second Line Support, Third Party Management and IT Service Request Fulfillment. .

Discover how outsourcing can free up your IT resources

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ITIL Service Desk Outsourcing

ITIL (information technology infrastructure library) is a methodology for managing IT as a service; its main focus is on the end user rather than on the technology itself.

Omni channel integration

Scalable technology hub that simplifies application integration and data orchestration.

First Line Support

Front-line teams operate 24 X 365 to resolve issues at the first point of contact

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455
 

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