Loyalty & CRM

Improve the customer shopping experience with CRM & loyalty solutions

Increase brand loyalty

The PCMS solution includes functionality to build and maintain loyalty campaigns. By segmenting and analysing customer data, retailers can create personalised marketing campaigns to increase brand loyalty and customer satisfaction. When integrated to a customer relationship management (CRM) solution, retailers will have a single view of the customer, as personal information is kept in a central repository allowing them to select specific data sets. Customers can be targeted with offers or coupons based on set criteria such as location/proximity to store or geography, including additional custom external triggers. These offers and coupons can then be redeemed across the retailer’s entire omni-channel shopping estate to create a seamless integrated experience. A customisable reporting suite allows users to check effectiveness and uptake of offers to allow specific ongoing tailoring.

Effective use of loyalty and CRM solutions can:

  • Increase sales
  • Increase customer traffic
  • Develop customer loyalty
  • Optimise and personalise marketing campaigns
  • Leverage customer data

Integration

Our solution also integrates with external loyalty and CRM systems. The PCMS point of sale VISION BeanStore solution collects data from third party systems via the Channel Manager gateway. Using this approach we have integrated with a number of customer-specific and vendor-supplied loyalty systems including Omnico/Clarity, NCR Neolane, Symag CLL and SAP CRM.

Create loyal customers with PCMS

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Point of sale

Facilitates an omni-channel strategy and helps retailers serve their customers better.

Omni channel integration

Scalable technology hub that simplifies application integration and data orchestration.

Retail IT support functions

By operating on a 24 X 365 basis, our flexible solutions are available to your entire retail estate to suit your trading hours.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455
 

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