B2B Account Management

Managing relationships with business customers, agents, distributors and franchisees can be far more complex than selling to consumers; entrust it to PCMS for peace of mind and simple relationship management that works

Meet the needs of your partners

We represent our clients to improve loyalty, order value and order frequency from their partners. Our success is testament to our ability to understand our clients’ operations and advise customers on the correct products to order and how they can be successful in their association with your brand. We’re committed to understanding your business, and recognise your sensitivities around peak trading times and volumes. We also know just how difficult it can be to contact the right person at the right time to get a positive decision. With PCMS, you need not worry about missed sales, frustrated customers or negative customer experiences.

Contact management

  • Orders taken at the right time
  • Orders are correct, every time
  • Build trusted relationships
  • Ensure marketing messages are delivered promptly

Find out how our Contact Centre solutions can help retailers enhance sales


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Know your customer, anticipate their requirements and enhance their journey.

IT Service Desk Request Fulfilment

Focus on what you do best and let PCMS deal with the basic Service Desk requests.

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PCMS captures the voice of your customers and distils it into information you can use.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455


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