Field and in-store sales support

We’re always on hand to support your sales, and your sales teams

Central control

Remote-working staff can feel isolated and are less resilient to the pressures of holidays, sickness and peak trading. PCMS provides a central point of control that back-ups up your in-store and mobile teams and provides a consistent response for telephone, email and social queries. Mass notifications such as Christmas delivery info can be left to us, as can telephone vacation and public holiday cover. We recognise the value of relationships – trust us to help you build and strengthen yours.

PCMS Sales Support

  • A prioritised contact point for remote sales
  • Enhanced customer satisfaction
  • Proactive customer contact and speedy problem resolution
  • Cost-efficiency
  • Increased morale in your sales teams

Find out how our Contact Centre solutions can help retailers enhance sales

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Customer journey mapping

Let our dashboards do the work for you.

Out of Hours Support

PCMS provide evening, weekend and early morning support to ensure your consumers receive the same level of service whenever they contact you.

Retail IT support functions

By operating on a 24 X 365 basis, our flexible solutions are available to your entire retail estate to suit your trading hours.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455


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