We’ll help your customers make the right buying decisions in a friendly, brand-consistent manner
Personalise the sale
Customer experience is a matter of people as well as process. Our well-trained, knowledgeable advisors are empowered to communicate with understanding and empathy. We train our team to establish a customer’s needs through careful questions, purchase history and record information. And every time we deal with a query, we capture the interaction so we can improve the process for the next customer.
Our operatives aren’t just order takers – they’re living extensions of your brand promise. No matter what the channel, we’re committed to delivering the very best in attentive, action-oriented service. Whether it’s eCommerce, interactive chat, social media or telephone, we’ll provide the same service a well-trained shop assistant would deliver in-store.
- Excellent assistance, regardless of channel
- Reduced returns
- Brand consistency
- Continuous improvement
Find out how our Contact Centre solutions can help retailers enhance sales
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Digital commerce, headless commerce, unified commerce – there are many names with just as many definitions. Our take is this: Leverage our open, microservices technology wherever demand converts to sale.