Tailored support

There is no ‘one size fits all’. The PCMS Customer Service policy is tailored for each of our clients.

Brand ambassadors

Consistency is king in today’s multi-channel retail environment. Our service matches your brand ambitions, and includes our own tried and tested recruitment and retention policy for our advisors. We know that what makes your specific business stand out is what leads to sales and loyalty, so we remain true to your standards at every touchpoint.

Retail experts

Nobody can truly understand the unique pressures and opportunities available to retailers unless they’ve worked in the sector. We’re retail specialists, and have been for more than three decades. That means we understand your competitive landscape, and adjust our services to ensure you win in your chosen markets.

Trust us to deliver:

  • High quality service where the customer is always right and the advisors are empowered to “do the right thing”
  • Efficient service with emphasis on a first call resolution
  • A one-stop shop where the team operates in isolation, demanding minimal in-house support
  • A tactful approach where no issue is resolved until the customer confirms it
  • Low cost options where the team administer the letter of the law
  • A hybrid sales and customer service operation with the objective of turning customer service situations into sales opportunities
  • Triage services which filter and log incoming queries, before liaising with expert departments within the business

Find out how our Contact Centre can help you increase profit


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Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455

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