What is Enterprise Management?

PCMS has combined industry-leading Enterprise Management systems with our business analysis-led approach to create a range of bespoke, dynamic solutions.

Our Enterprise Management service is a comprehensive suite of best-of-breed monitoring and automated batch scheduling applications, which are linked 24 X 7 into the PCMS Service Desk. This enables us and our customers to react promptly to any incidents, thereby mitigating the risk of service degradation. PCMS Enterprise Management delivers an efficient, sustainable IT environment through a flexible and scalable service. The customer or a third party can be the incident resolver, or PCMS can provide a totally managed solution – taking full responsibility for the infrastructure and resolution of any events impacting on business services or operational availability.

Features and benefits of PCMS Enterprise Management:

  • Optimises staff efficiency and productivity with less human error
  • Improves service availability and performance
  • Prioritises events according to business importance
  • Enables IT operations staff to focus on business-critical issues
  • Delivers meaningful and actionable information to IT support staff
  • Maintains SLAs by using configurable real-time alerting
  • Identifies critical issues before they put the business at risk
  • Reduces second-level calls via accurate routing to the appropriate teams
  • Reduces operating costs
  • Provides timely and accurate availability reports on key metrics

Find out how we can help manage your enterprise

You might also be interested in...

Continuous Improvement

Retailers should not have to firefight support issues! The service you provide deserves constant attention and processes in place to help improve it.

Peak management

Consistently deliver high levels of customer service throughout the year despite varied trading patterns.

Database support

The PCMS Database Support team is skilled in the management of database environments and offer specialist skills based resources to support and maintain new and existing environments.

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455

Pin It on Pinterest