IT Service Desk Request Fulfilment
The PCMS Service Desk can process all your business as usual (BAU) IT requests and ensure they are fulfilled on time.
As a single point of contact for our customers, the PCMS Service Desk can maintain total ownership of the management of all IT requests through to resolution. To facilitate the process management of all requests such as inductions, starters/leavers and user access and to ensure that all customer IT service request policies are upheld. PCMS complete all requests within agreed service levels. We ensure greater levels of efficiency and productivity and minimise risk by utilising proven ITIL best practice processes and procedures.
Benefits of IT Service Request Fulfilment
Outsourcing the management of your IT Service Requests to PCMS will enable you to:
- Reduce your administration costs
- Streamline your operations and business processes
- Concentrate your business focus on non-BAU tasks
- Reduce time required for BAU tasks
- Manage one relationship and a single point of accountability for all requests