ITIL Service Desk Outsourcing
ITIL (information technology infrastructure library) is a methodology for managing IT as a service; its main focus is on the end user rather than on the technology itself.
Why outsource to PCMS?
As an award-winning provider of retail technology and outsourcing services, PCMS has over 30 years’ experience serving the retail industry and associated sectors. Using ITIL methodology and best practice, our ISO 27001 certified Service Desk operates on a 24 x 365 basis to deliver flexible and scalable solutions to some of the largest retailers in the world. Outsourcing to the PCMS Service Desk therefore gives you access to the support you need – when and where you need it – along with the peace of mind that we know your industry inside out. ITIL is the most widely accepted approach to IT service management in the world, with ITIL best practices providing a framework for businesses to manage their IT services more effectively. Within this framework, the primary purposes of a Service Desk include incident control and customer communication.
ITIL Service Desk functions
Our highly qualified and fully trained UK-based agents handle the full suite of dedicated Service Desk functions for PCMS’ global customer base: